Effective Date: [01.01.2025]
Last Updated: [15.02.2025]
At Pera Hamam & Spa, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, services, or communicate with us.
1. Information We Collect
We collect the following types of personal information:
- Personal Identification Information: Name, phone number, email address, and other contact details when you book an appointment or contact us.
- Payment Information: Billing details when making payments for services (processed securely by third-party payment providers).
- Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited (collected via cookies).
- Health & Wellness Preferences: Optional information you provide regarding specific spa treatment preferences or skin sensitivities.
2. How We Use Your Information
We use the information collected for the following purposes:
Appointment & Service Management: To process reservations, confirm bookings, and provide spa treatments.
Customer Support & Communication: To respond to inquiries, send appointment reminders, and notify you of any updates.
Marketing & Promotions: To send special offers, newsletters, and updates (only if you have given consent).
Website Improvement & Security: To analyze website traffic, enhance user experience, and ensure the security of our systems.
We do not sell, rent, or share your personal data with third parties for their marketing purposes.
3. Data Protection & Security
We take appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:
Secure Payment Processing – Transactions are encrypted and processed through trusted third-party payment providers.
Data Encryption & Firewalls – Protecting personal data stored on our servers.
Restricted Access – Only authorized staff members can access personal data, and they are required to follow strict confidentiality policies.
4. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. By continuing to browse our site, you consent to the use of cookies. You can manage or disable cookies through your browser settings.
5. Your Privacy Rights
You have the following rights regarding your personal data:
Access & Update: Request access to the personal data we hold about you and update any incorrect information.
Withdraw Consent: Opt out of marketing communications at any time.
Request Deletion: Ask us to delete your personal data, subject to legal requirements.
To exercise any of these rights, please contact us using the details below.
6. Third-Party Services & Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, so we recommend reviewing their policies before providing any personal information.
7. Updates to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
8. Contact Us
If you have any questions about our Privacy Policy or how we handle your personal data, please contact us:
📞 Phone: 0506 710 12 92
📩 Email: [email protected]
🌐 Website: https://perahamami.com/
Your privacy matters to us, and we are committed to ensuring a safe and secure spa experience at Pera Hamam & Spa.